Terms of Service

Bookings, cancellations and venue rules

Last updated: 23 August 2026

These terms apply when you book a session or a dart board, or visit Virtual Greens, operated by Virtual Greens at Shop 10/40 Port Pirie St, Bibra Lake WA 6163. By making a booking you accept these terms.

Bookings

  • Bookings are confirmed only once you receive a confirmation from us by email.
  • Sessions are booked per simulator bay or per dart board. Each bay comfortably accommodates up to four players.
  • Your session starts and ends at the booked time. Please arrive 10 minutes early so we can set you up.
  • We may require a deposit or full prepayment to hold a booking, and full prepayment for group and corporate events.

Cancellations and refunds

  • More than 24 hours before your session: cancel for a full refund.
  • Within 24 hours of your session: a 50% refund, or reschedule to another time subject to availability.
  • Within 2 hours of your session, or a no-show: no refund.
  • If we have to cancel your session, you will be offered a full refund or a reschedule at your choice.

Nothing in these terms limits your rights under the Australian Consumer Law.

Use of the venue

  • Follow reasonable directions from our staff at all times, particularly around swing safety in the bays.
  • You are responsible for damage caused by misuse of equipment, deliberate acts or negligence.
  • We serve alcohol under our liquor licence and staff may refuse service or entry, including to anyone who is intoxicated or under 18 where required.
  • Minors are welcome when supervised by a responsible adult.
  • Outside food and drink may not be brought into the venue.

Liability

Golf simulation involves swinging clubs at speed. You take part at your own risk and agree to follow the safety instructions we give you. To the extent permitted by law, we are not liable for injury, loss or damage arising from your use of the venue except where caused by our negligence.

Privacy

Personal information you give us is handled in accordance with our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking is the one that applies to it.

Contact us

Virtual Greens
Shop 10/40 Port Pirie St, Bibra Lake WA 6163
info@virtualgreens.com.au